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Southwest Airlines Professional Communications Certification
Preparation Materials

iCEV offers optional study materials designed to prepare individuals for the Southwest Airlines Professional Communications Certification exam. The preparation materials consist of a playlist, which includes a combination of video and PowerPoint® lessons created in collaboration with our industry partners to teach and reinforce the industry standards tested for by the certification. Explore the preparation materials below.


Southwest Airlines Professional Communications Certification

The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment.

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Example Preparation Materials

Managing Diversity

Skills to effectively communicate with a diverse population are becoming increasingly important in today’s society. This presentation provides the definition of diversity, identifies the role of culture, and presents the benefits and challenges of managing diversity. Experts from various organizations provide advice on effectively communicating with racial, ethnic, gender, age and ability diverse populations.

 
 

Accompanying Resources (Education Access Only)

Public Speaking Basics

In order to better prepare oneself for various public speaking engagements, one must know the basic fundamentals. This presentation discusses different types of speeches and the concepts and elements involved with each, along with research and organization techniques. Strategies for tailoring a speech for an audience, as well as rehearsing techniques, microphone tips and body language are also discussed.

 
 

Accompanying Resources (Education Access Only)

Conflict Management

Although conflicts can be destructive to businesses and organizations, they can bring about positive impacts if handed properly. This presentation defines conflict, investigates common causes of conflict and compares different conflict management styles. Students will learn skills to resolve conflict and the process of third party intervention.

 
 

Accompanying Resources (Education Access Only)

Southwest Airlines Professional Communications Certification
Preparation Materials Course Playlist

English Applications

Introduction to Professional Communication

Communication Styles

Written Communication Practices

Workplace Communication

Business Letters & Memos

Researching Strategies & Tactics

Presentation Strategies & Tactics

Public Speaking Basics

Extemporaneous Speaking

Introduction to Digital Communications

Telecommunications Basics

Steps to Superior Customer Service

Managing Diversity

Conflict Management

Teamwork & Collaboration

Leadership Styles