iCEV offers optional study materials designed to prepare individuals for the Southwest Airlines Professional Communications Certification exam. The preparation materials consist of a playlist, which includes a combination of video and PowerPoint® lessons created in collaboration with our industry partners to teach and reinforce the industry standards tested for by the certification. Explore the preparation materials below.
The Southwest Airlines Professional Communications Certification verifies individuals possess the soft skills necessary to thrive in any workplace environment.
Skills to effectively communicate with a diverse population are becoming increasingly important in today’s society. This presentation provides the definition of diversity, identifies the role of culture, and presents the benefits and challenges of managing diversity. Experts from various organizations provide advice on effectively communicating with racial, ethnic, gender, age and ability diverse populations.
In order to better prepare oneself for various public speaking engagements, one must know the basic fundamentals. This presentation discusses different types of speeches and the concepts and elements involved with each, along with research and organization techniques. Strategies for tailoring a speech for an audience, as well as rehearsing techniques, microphone tips and body language are also discussed.
Although conflicts can be destructive to businesses and organizations, they can bring about positive impacts if handed properly. This presentation defines conflict, investigates common causes of conflict and compares different conflict management styles. Students will learn skills to resolve conflict and the process of third party intervention.
Introduction to Professional Communication
Written Communication Practices
Business Letters & Memos
Researching Strategies & Tactics
Presentation Strategies & Tactics
Public Speaking Basics
Introduction to Digital Communications
Steps to Superior Customer Service
Teamwork & Collaboration